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Privacy Policy

Last updated: May 2025

1. Introduction

FlowSynAi ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using FlowSynAi, you agree to this policy.

2. Information We Collect

Account information: Name, email address, business name, and a hashed password when you register.

Business data: Customer records, bookings, staff details, and communications you create within the platform.

Usage data: Log data, device information, and IP addresses collected automatically when you use the platform.

Payment information: Payment data is processed by Stripe and is never stored on our servers.

3. How We Use Your Information

We use collected information to provide and operate the platform, send transactional emails, improve the user experience, monitor usage, respond to support requests, and comply with legal obligations.

4. Data Sharing

We do not sell your data. We share it only with trusted service providers (Supabase, Resend, Anthropic AI) necessary to operate the platform, or when legally required.

5. Data Retention

We retain data while your account is active. Request deletion at any time by emailing hello@flowsynai.com.

6. Security

We use TLS encryption, hashed passwords, and access controls. No internet transmission is 100% secure, but we take every reasonable precaution.

7. Your Rights

You may access, correct, delete, or export your personal data. Contact hello@flowsynai.com to exercise these rights.

8. Cookies

We use only essential session cookies. See our Cookie Policy for details.

9. Changes

We may update this policy and will notify you by updating this page. Continued use after changes constitutes acceptance.

10. Contact

Questions? Email hello@flowsynai.com.